FAQs

Q: How often should I get a facial?

A: Ideally, once every 4-6 weeks to match your skin's turnover cycle - it's the best way to see improvement in your skin!

Q: Is there a cancellation policy?

A: Yes, when you book an appointment, the entire space is held for you. Because last-minute cancellations and no-shows hurt our business, please let us know at least 24 hours before your appointment if you can't make it, otherwise, 50% of the cost of the appointment will be charged. Thank you for understanding! In case of a severe weather event (such as a severe snowstorm), no fee will be charged- stay safe!

Q: Is there parking?

A: Yes! There is ample free parking.

Q: Where's your space? Which building are you in?

A: My suite (#3) is located in the first, left-most, yellow building (the closest to the street). When you walk in, I'm on the first floor, down the hall- you'll see my sign from there!

Q: Can I walk in for products and services?

A: Unfortunately not. Because I am in a one-room space, I may be in the middle of a service if you were to just pop in. Please first book a time online or call me to ask if I have a moment that day! For product pickup, I'd be happy to pack anything up for you and leave it outside the spa door.

Q: What if I don't know what facial to book?

A: Either book any amount of time (I add an extra 15 minutes to each first-time appointment) or book a consultation!

Q: Can you do a virtual consultation?

A: Sure! Make sure that you're in good lighting (or prepare to email me photos beforehand) and we can discuss everything from your skincare routine to habits and lifestyle that may be affecting your skin.